haji bdt's Privacy Policy

haji bdt takes the privacy of its users seriously. This privacy policy describes what personal information we collect when you use our platform, create an account, or use our services, how that information is used, and what your rights are.

Before reading this policy, we recommend reviewing our Terms and Conditions, as both documents together define the relationship between you and haji bdt. Continued use of this platform means you have accepted the terms of this policy.

This policy applies only to individuals aged 21 or older. Anyone using the platform confirms that they are at least 21 years old.

When you open an account at haji bdt, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number
• Email address
• Permanent address
• Username and password chosen by the user (passwords are hashed before being stored)

As part of the account verification process, we may request the following documents:

• Photo or scanned copy of National ID (NID)
• Relevant pages of a passport
• Utility bill or bank statement as proof of address
• Document proving ownership of the payment method

These documents are collected solely for the purpose of identity and age verification and to secure financial transactions.

During deposits and withdrawals, we record transaction details including the payment method (bKash, Nagad, Rocket, Upay, or bank transfer), amount, and transaction time. Full payment card or account numbers are not stored on our servers.

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Page visit time and duration
• Cookies and session data
• Click patterns and navigation behaviour

Collected information is primarily used to manage your account, process transactions, and ensure customer support. It is also needed to correctly deliver bonus and VIP programme benefits.

Confirming that a user is at least 21 years old is part of our responsibility. After registration, we verify identity through the documents provided. Some services may be restricted until the account is verified.

We monitor account activity through automated systems to detect unusual transactions, multiple accounts, or fraudulent behaviour. This is done to protect your own funds and other users of the platform.

haji bdt believes in responsible gaming. By monitoring users' gaming activity, we may offer support where needed. Detailed information on this is available on our Responsible Gaming page.

When you contact our support team via live chat or email, a record of that conversation is kept. This helps improve service quality in the future and maintain continuity regarding previous issues.

haji bdt never sells, rents, or transfers your personal information to third parties for commercial purposes. This is a core commitment of ours.

We work with trusted partner organisations to provide services such as payment processing, identity verification, and technical infrastructure. These partners are given limited access only to the information needed to complete a specific service, and they operate under a strict confidentiality agreement.

We may be required to provide information under a court order or direction from a lawful authority. In such cases, we provide only the information legally required and make every effort to protect the user's privacy.

In the event of a future business merger or transfer, user information may pass to the new authority. However, the terms of this privacy policy will continue to apply in such cases, and users will be notified in advance.

Cookies are small text files that your browser receives from our server and stores on your device. haji bdt uses cookies for the following purposes:

• Keeping login sessions active and ensuring security
• Remembering language preferences and site settings
• Measuring and improving site performance
• Personalising the user experience

You can accept or reject cookies from your browser settings. However, disabling certain cookies may partially limit the platform's functionality, particularly login and payment-related features.

haji bdt uses industry-standard technology to protect user data:

• All data transfers are secured through SSL (Secure Sockets Layer) encryption
• Passwords are encrypted and stored using strong hashing algorithms
• Server access is strictly controlled and logged
• Regular security audits are conducted

Only authorised staff can access user data, and only when required for a specific task. All staff have signed confidentiality agreements and receive regular training on data protection.

If a data breach occurs, we act promptly. Where applicable, affected users will be informed about the incident and its consequences as quickly as possible.

While your account is active, we retain all relevant information. During this period, data is kept on our servers with appropriate security.

Even after an account is closed or deactivated, some information may be retained for a set period for legal and regulatory purposes. Financial transaction records and identity verification documents fall into this category.

Information that no longer needs to be kept beyond legal obligations is deleted securely. Users may request deletion of their specific data; in such cases, all data except that which is legally required to be retained will be deleted.

You have the right to view the personal information stored in your account. To do so, contact our support team — we provide assistance in Bengali and English 24/7.

If your account contains incorrect or outdated information, you may request a correction. The support team will make the correction after verification. In some cases, you may need to provide proof of the new information through an identity document.

You may choose to stop receiving our promotional messages or notifications. However, essential account-related communications (such as transaction confirmations and security alerts) cannot be turned off.

If you have any concerns or complaints about how your information is handled, you can raise them directly through our support team. We review every complaint carefully. You may also visit our FAQ page for answers to common questions.

haji bdt strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect personal information from any minor. Age verification is mandatory at registration, and age is also re-confirmed during the identity verification process.

If it becomes known that a minor's information has been collected by mistake, that account is closed immediately and the relevant information is deleted securely.

haji bdt reserves the right to update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform, and the updated date will be shown at the top of the page.

Continued use of the platform after a policy change means you have accepted the new policy. We therefore recommend reviewing this page regularly. To learn more about us, visit our About Us page.